RR Printing Tools: Terms of Use

Welcome to RR Printing Tools. This document is an electronic record in terms of the Information Technology Act, 2000, and published by the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of RR Printing Tools marketplace platform – www.rrprintingtools.com (hereinafter referred to as “Platform”). This Platform is owned by RR Printing Tools.

Your use of the RR Printing Tools website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the RR Printing Tools including the applicable policies which are incorporated herein by way of reference. By mere use of the RR Printing Tools’ website, You shall be contracting with RR Printing Tools, the owner of the Platform. These terms and conditions including the policies constitute Your binding obligations, with RR Printing Tools.

For these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term “RR Printing Tools”, “We”, “Us”, “Our” shall mean RR Printing Tools and its affiliates.

When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by RR Printing Tools Policies including but not limited to Privacy Policy as amended from time to time.

User Account, Password, and Security:
If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform.
You agree to:
1. immediately notify RR Printing Tools of any unauthorized use/breach of your password or account and
2. ensure that you exit from your account at the end of each session.
Services Offered:
RR Printing Tools provides a number of Internet-based services through the Platform. One such Service enables Users to purchase original merchandise such as Wooden Printing Blocks (collectively, “Products”). The Products can be purchased through the Platform through various methods of payment offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc.. It is clarified that at the time of creating a return request, users are required to confirm (via a check box click) that the product being returned is unused and has the original tags intact. If the product returned by the user is used or damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and RR Printing Tools assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and RR Printing Tools assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.
RR Printing Tools does not warrant that the Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
User Conduct and Rules on the Platform:
You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:
A. You shall not host, display, upload, modify, publish, transmit, update or share any information which:
a. belongs to another person and to which You do not have any right to
b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
c. is misleading in any way
d. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”
d. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libelous
e. infringes upon or violates any third party’s rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address, or phone number), or rights of publicity
f. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page)
g. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses
h. contains video, photographs, or images of another person (with a minor or an adult).
i. tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users
j. interferes with another USER’s use and enjoyment of the Platform or any other individual’s User and enjoyment of similar services
k. infringes any patent, trademark, copyright, or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products
l. violates any law for the time being in force
m. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation
m. shall not be false, inaccurate, or misleading
n. shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers.
B. A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:
a. Users don’t reply to the payment verification mail sent by RR Printing Tools
b. Users fail to produce adequate documents during the payment details verification
c. Misuse of another User’s phone/email
d. Users use an invalid address, email, and phone no.
e. Overuse of a voucher code
f. Use of a special voucher not tagged to the email ID used.
g. Users return the wrong product
h. Users refuse to pay for an order
i. Users involved in the snatch and run of any order
j. Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to RR Printing Tools
k. User with excessive returns
l. Repeated requests for monetary compensation for fake/used order
C. RR Printing Tools may cancel any orders that classify as ‘Bulk Orders’/’Fraud orders’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’/’Fraud Order’ if it meets the below-mentioned criteria and any additional criteria as defined by RR Printing Tools:
a. Products ordered are not for self-consumption but for commercial resale
b. Multiple orders are placed for the same product at the same address, depending on the product category.
c. Bulk quantity of the same product ordered
d. Invalid address given in order details
e. Any malpractice used to place the order
f. Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
g. Any order paced using a technological glitch/loophole.
D. You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuse any policy and rules of the company and interrupt or causes to interrupt, or damages the use by other Users of RR Printing Tools.
E. You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads RR Printing Tools by sharing multiple addresses and phone numbers or transacting with malafide intentions.
F. We on certain landing pages even allow our Users to experience a free exchange of ideas and observations regarding interest in the field of block printing, including ‘viewing user-generated content and/or ‘videos’ and ‘posting comments. By accessing, viewing, and/or posting any user-generated content to any specific dedicated page on the Platform, you accept and consent to the practices described in these ‘Terms of Service and ‘Privacy Policies, as well as any other terms prescribed by the RR Printing Tools on the Platform. You agree and undertake that when accessing, viewing, and/or posting any user-generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of Service’ of the Platform.
G. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or another automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
H. You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.
I. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
J. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000, and rules thereunder as applicable and as amended from time to time and also all applicable laws, rules, and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
K. You shall not engage in advertising to or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.
L. The Content posted does not necessarily reflect RR Printing Tools’ views. In no event shall RR Printing Tools assume or have any responsibility or liability for any Content posted or for any claims, damages, or losses resulting from the use of Content and/or appearance of Content on the Platform.
RR Printing Tools hereby disclaims any guarantees of exactness as to the finish, appearance, size, color, etc., of the final Product as ordered by the User. RR Printing Tools Return & Exchange Policy offers you the option to return or exchange items purchased on RR Printing Tools within the return/exchange period (Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery). In case of return or exchange of the purchased item, please refer to the “Return and Exchange Policy” available by entering the link for this.
Contents Posted on Platform:
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, and artwork (collectively, “Content”), is third-party user-generated content and RR Printing Tools has no control over such third-party user-generated content.
Disclaimer of Warranties and Liability:
All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on an “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, RR Printing Tools does not warrant that: The platform will be constantly available, or available at all or that The information on the Platform is complete, true, accurate, or non-misleading.
You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery-related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
E-Platform for Communication:
You agree, understand, and acknowledge that RR Printing Tools is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time.
Indemnity:
You shall indemnify and hold harmless RR Printing Tools, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Trademark, Copyright, and Restriction:
The platform is controlled and operated by RR Printing Tools. All material on the Platform, including images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights. Material on RR Printing Tools is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other RR Printing Tools or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video, or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty-free, irrevocably, unconditionally, perpetually, and worldwide right to Us to use the content for reasonable business purposes.
Limitation of Liability:
In no event shall RR Printing Tools be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
A. the use or the inability to use the Services or Products
B. unauthorized access to or alteration of the user’s transmissions or data
C. any other matter relating to the services including, without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the Platform or Service. RR Printing Tools shall not be held responsible for the non-availability of the RR Printing Tools during periodic maintenance operations or any unplanned suspension of access to the RR Printing Tools. The User understands and agrees that any material and/or data downloaded at RR Printing Tools is done entirely at Users’ own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extent that is permissible under law, RR Printing Tools’ liability shall be limited to an amount equal to the Products purchased value bought by You.
Termination:
RR Printing Tools may suspend or terminate your use of the RR Printing Tools or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until RR Printing Tools chooses to terminate them.
If You or RR Printing Tools terminate your use of the Platform or any Service, RR Printing Tools may delete any content or other materials relating to your use of the Service and RR Printing Tools will have no liability to you or any third party for doing so. However, your transaction details may be preserved by RR Printing Tools for purposes of tax or regulatory compliance.
RR Printing Tools may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under point no. 4. User Conduct and Rules on the Platform. Any RR Printing Tools credits earned as goodwill compensation, earned via loyalty or referral programs or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases. Returns/Refunds for such Users shall be at the sole discretion of RR Printing Tools.
If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead RR Printing Tools by sharing multiple addresses and phone numbers or transacting with malafide intentions then RR Printing Tools reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.
Jurisdictional Issues/Sale in India Only:
Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale. RR Printing Tools make no representation that materials in the Platform are appropriate or available for use in restricted locations/Countries. Those who choose to access the Platform from other restricted locations/Countries do so on their own initiative and RR Printing Tools is not responsible for the supply of products/refund for the products ordered from restricted locations/Countries, compliance with local laws, if and to the extent local laws are applicable.
Governing Law:
These terms shall be governed by and constructed in accordance with the laws without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, and applicable authorities in India. The place of jurisdiction shall be exclusively in India.
Disclaimer:
You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through RR Printing Tools. We shall neither be liable nor responsible for any actions or inactions. We shall not mediate or resolve any dispute or disagreement between You and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed, or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title, or interest in the products sold through or displayed on Platform vest with RR Printing Tools nor shall RR Printing Tools have any obligations or liabilities in respect of any transactions on Platform.
Delivery Related – User agrees and acknowledges that any claims regarding order delivery (including non-receipt/non-delivery of order or signature verification) shall be notified to RR Printing Tools within 5 days from the alleged date of delivery of product reflecting on the RR Printing Tools portal. Nonnotification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. RR Printing Tools disclaims any liability or responsibility for claims regarding non-delivery, or non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of the product reflecting on the RR Printing Tools portal.
Convenience Fee:
Subject to the Terms of Use and the below terms and conditions, RR Printing Tools may levy a convenience fee on all low-value orders on the RR Printing Tools Platform, and for cases provided under point 5 below, hereinafter collectively referred to as “Convenience Fee”.
The Convenience Fee shall be specified on the shopping bag page on the RR Printing Tools Platform.
The Convenience Fee shall be charged on the overall order value.
RR Printing Tools reserves the right to modify/waive the Convenience Fee from time to time.
The Convenience Fee shall be quoted in USD. You shall be solely responsible for compliance with all applicable laws for making payments to RR Printing Tools.
To protect the rights of customers, RR Printing Tools reserves the right to collect a Convenience Fee for all orders and disable the cash-on-delivery option for accounts that have a high percentage of returns and shipments not accepted, of the number of orders placed through such accounts.
Grievance Officer:
In accordance with Information Technology Act, 2000 and rules made there under the Consumer Protection (E-Commerce) Rules, 2020.
Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link, and selecting your order: https://www.rrprintingtools.com/contact-us/